Account and subscription

Symvibe Pro is one subscription for one person: USD 19 a month or USD 190 a year, with every feature. The app checks it with symvibe.com while you work.

The plan#

Every feature of the app, for one person.
10,000 credits every subscription month, on annual plans too, for the planner and spoken replies.
Your agents' subscriptions are separate, paid to their providers. Symvibe does not resell model access.
Payments go through Paddle. The first purchase and each annual renewal can be refunded within 14 days; monthly renewals are not. See the refund policy.

How access is checked#

Pro needs a signed-in account with a verified email, an untouched copy of the app and an active subscription.
The app asks symvibe.com about every four minutes, and again when you switch back to it. Each good answer is valid for up to 15 minutes.
After the Mac wakes or the network comes back, it asks again within seconds.
Each check sends your sign-in token and a random identifier for this Mac. Nothing about your repos or boards is sent.

Offline, or when a check fails#

Situation	What happens
A check fails for a temporary reason (no network, a timeout, a server error) while the last good answer is still valid	Nothing changes. Settings notes that it could not refresh just now.
The server rejects your sign-in, or its answer fails verification	Access ends at once, even inside those 15 minutes.
The last good answer expires, at most 15 minutes after it was given	The access screen covers the app until a check succeeds. Running consoles are not stopped and boards are saved; voice, dictation, loops, handoffs and orders waiting for confirmation stop.
The Mac is asleep	Nothing changes until it is fully awake.
Your sign-in expired	Sign in again on the access screen.
This version is too old	The app asks you to update Symvibe to keep verifying your subscription.

The access screen has Check my access again and Open my account on the web. Your local work stays on the Mac throughout.

Billing#

SettingsAccount shows the subscription's status and the latest message about it, such as that your monthly subscription is active or that a payment needs attention.
Manage subscription opens Paddle's customer portal in your browser: payment method, invoices and cancellation.
Without an active subscription, the access screen covers the app, Settings included. Open my account on the web takes you to your account, where you can choose a plan.
If a renewal payment fails, Pro ends when the period you paid for ends, and the access screen says a payment needs attention. Choose Open my account on the web and update the payment method from Manage subscription on your account dashboard; Pro comes back once Paddle collects the payment.
The same is available from your account dashboard, which also has the installer.

Your profile#

Name: Set it in SettingsAccount, 1 to 80 characters. It is saved to your web account and used in the home screen's greeting.
Email and sign-in methods: Shown in the app. Changing your password or linking Google happens on the web: Manage on the web.
Avatar: Initials in one of eight colors, a photo you crop (Choose photo), or a logo: Dog, Cat, Robot, Alien or Asteroid. It stays on this Mac, per account, and is not synced.

Signing out#

Sign out keeps your boards, threads, memory, consoles, your CLIs' own logins and your avatar on the Mac. It deletes that account's cached voice audio. Signing out of Symvibe never signs your agent CLIs out.

Keep going#

CreditsWhat the planner and spoken replies use. First launchSigning in from the app. TroubleshootingWhen the access check keeps failing.

Something on this page does not match what you see in the app? Write to hello@symvibe.com or tell us in the Discord, and we will fix it.